{"id":159,"date":"2026-01-18T18:31:22","date_gmt":"2026-01-18T18:31:22","guid":{"rendered":"https:\/\/goldenprizeclub.co.uk\/?page_id=159"},"modified":"2026-10-08T19:58:14","modified_gmt":"2026-10-08T19:58:14","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/goldenprizeclub.co.uk\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><div data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1789213639637\"><div class=\"wpb_column vc_column_container vc_col-sm-8\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h1>TERMS &amp; CONDITIONS<\/h1>\n<p><strong>Last updated: 8 October 2026<\/strong><\/p>\n<h2>1. The Promoter<\/h2>\n<p><strong>1.1<\/strong> The promoter is Golden Prize Digital Ltd, trading as Golden Prize Club (\u201cGolden Prize Club\u201d, \u201cthe Promoter\u201d, \u201cwe\u201d, \u201cus\u201d or \u201cour\u201d), a company incorporated in England and Wales under company registration number <strong>16968323<\/strong>.<\/p>\n<p><strong>1.2<\/strong> Our website is <a href=\"https:\/\/goldenprizeclub.co.uk\/\">https:\/\/goldenprizeclub.co.uk<\/a> (\u201cthe Website\u201d).<\/p>\n<p><strong>1.3<\/strong> You may contact us at <a href=\"mailto:help@goldenprizeclub.co.uk\">help@goldenprizeclub.co.uk<\/a>.<\/p>\n<p><strong>1.4<\/strong> Our postal address for the free postal entry route is:<\/p>\n<p>Golden Prize Club<br \/>\n124 City Road<br \/>\nLondon<br \/>\nEC1V 2NX<br \/>\nUnited Kingdom<\/p>\n<p>unless a different postal address is expressly stated on the relevant Competition page.<\/p>\n<h2>2. Application of These Terms<\/h2>\n<p><strong>2.1<\/strong> These Terms &amp; Conditions (\u201cTerms\u201d) apply to all prize competitions operated by Golden Prize Club through the Website (\u201cCompetitions\u201d) and govern the relationship between the Promoter and each participant (\u201cEntrant\u201d, \u201cyou\u201d or \u201cyour\u201d).<\/p>\n<p><strong>2.2<\/strong> Each Competition has a dedicated page on the Website containing its specific details, which may include:<\/p>\n<ul>\n<li>The Prize and its advertised value.<\/li>\n<li>The entry price.<\/li>\n<li>Available Entry Packages and quantity discounts.<\/li>\n<li>The maximum number of entries.<\/li>\n<li>The maximum number of entries permitted per Entrant.<\/li>\n<li>The Opening Date and Closing Date.<\/li>\n<li>The Competition Question.<\/li>\n<li>The free postal entry instructions.<\/li>\n<li>The winner-selection method.<\/li>\n<li>Any other significant conditions.<\/li>\n<\/ul>\n<p><strong>2.3<\/strong> The information displayed on the relevant Competition page forms part of these Terms.<\/p>\n<p><strong>2.4<\/strong> Where additional competition-specific conditions apply, they must be read together with these Terms. No Competition-specific condition may remove mandatory consumer protections or the free postal entry route provided under these Terms.<\/p>\n<p><strong>2.5<\/strong> Significant conditions affecting an Entrant&#8217;s decision to participate will be displayed prominently on the relevant Competition page before entry.<\/p>\n<p><strong>2.6<\/strong> By entering a Competition, you agree to comply with these Terms and the applicable Competition-specific conditions.<\/p>\n<h2>3. Nature of the Competitions<\/h2>\n<p><strong>3.1<\/strong> Golden Prize Club operates online prize competitions offering both paid online entry and a free postal entry route.<\/p>\n<p><strong>3.2<\/strong> Every Competition offering paid online entry will also provide a free postal entry route.<\/p>\n<p><strong>3.3<\/strong> Competitions may include a question requiring skill, knowledge or judgement (\u201cCompetition Question\u201d).<\/p>\n<p><strong>3.4<\/strong> Where a Competition Question is used, Entrants must provide the correct answer to qualify for the relevant Prize.<\/p>\n<p><strong>3.5<\/strong> The Promoter does not rely solely on the Competition Question as satisfying the statutory skill threshold applicable to prize competitions under the Gambling Act 2005.<\/p>\n<p><strong>3.6<\/strong> The free postal entry route forms part of the structure under which each Competition is operated.<\/p>\n<p><strong>3.7<\/strong> Valid and eligible paid online entries and free postal entries participate in the same Competition and are treated equally in the selection of winners.<\/p>\n<p><strong>3.8<\/strong> Payment does not guarantee that an entry will win a Prize. Each Eligible Entry has an equal chance of winning in a random draw.<\/p>\n<h2>4. Eligibility<\/h2>\n<p><strong>4.1<\/strong> Unless a Competition page specifies a narrower geographical restriction, Competitions are open to persons aged 18 years or over who are legally permitted to participate from their jurisdiction.<\/p>\n<p><strong>4.2<\/strong> The following persons may not enter:<\/p>\n<p>(a) Employees or directors of the Promoter.<\/p>\n<p>(b) Employees of agents or suppliers directly involved in administering the relevant Competition.<\/p>\n<p>(c) Immediate family or household members of those persons where participation could reasonably create a conflict of interest.<\/p>\n<p>(d) Persons under the age of 18.<\/p>\n<p><strong>4.3<\/strong> By entering, you confirm that you satisfy the applicable eligibility requirements and may lawfully participate.<\/p>\n<p><strong>4.4<\/strong> The Promoter may request reasonable evidence of age, identity, residence or other eligibility criteria before confirming a winner or awarding a Prize.<\/p>\n<p><strong>4.5<\/strong> Entries submitted using false information, fraudulent methods, automated systems, multiple accounts intended to circumvent entry limits or other prohibited conduct may be disqualified.<\/p>\n<p><strong>4.6<\/strong> The Promoter reserves the right to refuse or invalidate an entry where participation would breach applicable law or the published Competition rules.<\/p>\n<h2>5. How to Enter<\/h2>\n<p><strong>5.1<\/strong> There are two permitted methods of entering a Competition:<\/p>\n<p>(a) Paid Online Entry.<\/p>\n<p>(b) Free Postal Entry.<\/p>\n<h3>5.2 Paid Online Entry<\/h3>\n<p>To enter using the paid online route:<\/p>\n<p>(a) Select the relevant Competition on the Website.<\/p>\n<p>(b) Answer the Competition Question, where applicable.<\/p>\n<p>(c) Select the required number of entries or an available Entry Package.<\/p>\n<p>(d) Proceed to checkout.<\/p>\n<p>(e) Provide the required customer information.<\/p>\n<p>(f) Accept these Terms and any applicable Competition-specific conditions.<\/p>\n<p>(g) Successfully complete payment.<\/p>\n<p><strong>5.3<\/strong> A paid entry is confirmed only when payment has been successfully processed and the corresponding entry has been allocated.<\/p>\n<p><strong>5.4<\/strong> Pending, failed, cancelled, unpaid or otherwise incomplete orders do not constitute confirmed paid entries.<\/p>\n<p><strong>5.5<\/strong> Where a Competition Question applies, an incorrect answer does not qualify as an Eligible Entry. If payment is processed in error for an entry that cannot qualify, the Promoter will take appropriate corrective action, including a refund where applicable.<\/p>\n<p><strong>5.6<\/strong> Confirmed entries will be recorded in the Competition&#8217;s entry records and assigned the relevant entry identification or ticket number.<\/p>\n<h2>6. Entry Packages and Volume Discounts<\/h2>\n<p><strong>6.1<\/strong> Some Competitions may offer discounted Entry Packages or quantity-based discounts.<\/p>\n<p><strong>6.2<\/strong> Entry Packages allow Entrants to purchase multiple entries in a single transaction at the advertised price.<\/p>\n<p><strong>6.3<\/strong> Where applicable, the Competition page will display:<\/p>\n<p>(a) The number of entries included.<\/p>\n<p>(b) The total package price.<\/p>\n<p>(c) The applicable discount or saving.<\/p>\n<p>(d) The effective price per entry.<\/p>\n<p><strong>6.4<\/strong> Any percentage saving displayed is calculated against the standard single-entry price for the same Competition at the relevant time, unless another basis is clearly explained.<\/p>\n<p><strong>6.5<\/strong> Package names such as Starter Pack, Value Pack, Premium Pack or Ultimate Pack are descriptive promotional labels only.<\/p>\n<p><strong>6.6<\/strong> Purchasing an Entry Package does not guarantee a Prize or provide any advantage beyond the additional number of entries actually obtained.<\/p>\n<p><strong>6.7<\/strong> Each Eligible Entry is treated individually and equally in the winner-selection process, regardless of whether it was purchased individually, through an Entry Package or submitted through the free postal entry route.<\/p>\n<p><strong>6.8<\/strong> Entry Packages do not:<\/p>\n<p>(a) Remove applicable eligibility requirements.<\/p>\n<p>(b) Guarantee a Prize.<\/p>\n<p>(c) Permit an Entrant to exceed published entry limits.<\/p>\n<p><strong>6.9<\/strong> The applicable price will be displayed before payment is completed.<\/p>\n<p><strong>6.10<\/strong> Entry-package pricing may differ between Competitions. The price and package structure applicable at the time of purchase will apply to that transaction.<\/p>\n<h2>7. Free Postal Entry Route<\/h2>\n<p><strong>7.1<\/strong> A free postal entry route is available for every Competition offering paid online entry.<\/p>\n<p><strong>7.2<\/strong> No purchase or payment to the Promoter is required to enter using the free postal entry route. Ordinary postage costs remain the responsibility of the Entrant.<\/p>\n<p><strong>7.3<\/strong> To enter by post, send your entry by ordinary first or second class post to:<\/p>\n<p>Golden Prize Club<br \/>\n124 City Road<br \/>\nLondon<br \/>\nEC1V 2NX<br \/>\nUnited Kingdom<\/p>\n<p>unless a different postal address is expressly stated on the relevant Competition page.<\/p>\n<p><strong>7.4<\/strong> Each postal entry must clearly and legibly include:<\/p>\n<p>(a) Your full name.<\/p>\n<p>(b) Your date of birth.<\/p>\n<p>(c) Your full residential postal address.<\/p>\n<p>(d) Your contact telephone number.<\/p>\n<p>(e) Your valid email address.<\/p>\n<p>(f) The name of the Competition you wish to enter.<\/p>\n<p>(g) Your answer to the Competition Question, where applicable.<\/p>\n<p><strong>7.5<\/strong> Each postal item constitutes one entry.<\/p>\n<p><strong>7.6<\/strong> Multiple free postal entries may be submitted, subject to the same maximum entry limits applicable to paid Entrants. Each entry must be sent separately in its own envelope.<\/p>\n<p><strong>7.7<\/strong> Postal entries must be received before the published Closing Date and time of the relevant Competition.<\/p>\n<p><strong>7.8<\/strong> Proof of posting does not constitute proof of receipt.<\/p>\n<p><strong>7.9<\/strong> Hand-delivered, bulk, illegible, incomplete, insufficiently stamped or otherwise non-compliant postal entries may be rejected.<\/p>\n<p><strong>7.10<\/strong> Where a Competition Question applies, an incorrect answer will not qualify as an Eligible Entry.<\/p>\n<p><strong>7.11<\/strong> Valid free postal entries will be allocated an entry number and included in the same winner-selection process as equivalent paid entries.<\/p>\n<p><strong>7.12<\/strong> Each Eligible Entry has the same chance of winning the main Competition Prize, regardless of whether it was submitted through the paid online route or the free postal entry route.<\/p>\n<p><strong>7.13<\/strong> Free postal entries are subject to the same age, geographical, eligibility and per-person entry limits as paid entries.<\/p>\n<p><strong>7.14<\/strong> A free postal entry must not be disadvantaged in the allocation of the main Competition Prize solely because no payment was made.<\/p>\n<p><strong>7.15<\/strong> The free postal entry route and its significant conditions will be clearly explained on the Website and made accessible before an Entrant chooses whether to enter by payment.<\/p>\n<h2>8. Entry Limits and Competition Period<\/h2>\n<p><strong>8.1<\/strong> Each Competition will specify its Opening Date and Closing Date.<\/p>\n<p><strong>8.2<\/strong> Unless otherwise stated, all times are London, United Kingdom time.<\/p>\n<p><strong>8.3<\/strong> Each Competition page will specify any overall maximum number of entries and any maximum number of entries permitted per Entrant.<\/p>\n<p><strong>8.4<\/strong> Entries received after the published Closing Date and time will not be included, except where necessary to correct a technical or administrative error affecting an entry validly submitted before closing.<\/p>\n<p><strong>8.5<\/strong> Closing dates or material Competition conditions will not be changed merely because a preferred level of paid entries has not been achieved.<\/p>\n<p><strong>8.6<\/strong> Where exceptional circumstances outside the Promoter&#8217;s reasonable control require a change, the Promoter will act fairly, minimise disadvantage to Entrants and communicate the change prominently.<\/p>\n<p><strong>8.7<\/strong> The Promoter will maintain appropriate records of accepted entries and the relevant Competition period.<\/p>\n<h2>9. Winner Selection and Draw Procedure<\/h2>\n<p><strong>9.1<\/strong> Unless the Competition page specifies another lawful winner-selection mechanism, the main Competition winner will be selected randomly from all Eligible Entries.<\/p>\n<p><strong>9.2<\/strong> An Eligible Entry must satisfy the applicable Competition Question and all other published eligibility requirements.<\/p>\n<p><strong>9.3<\/strong> The draw will be conducted using a computer process producing verifiably random results or by, or under the supervision of, a demonstrably independent person.<\/p>\n<p><strong>9.4<\/strong> The applicable draw method will be stated on the Competition page.<\/p>\n<p><strong>9.5<\/strong> Each Eligible Entry represents one entry in the relevant draw.<\/p>\n<p><strong>9.6<\/strong> Paid and free postal entries will be included in the same eligible entry pool and treated equally in the winner-selection process.<\/p>\n<p><strong>9.7<\/strong> The Promoter may conduct or publish a live draw where stated on the Website.<\/p>\n<p><strong>9.8<\/strong> The Promoter will retain sufficient records to demonstrate that the Prize was allocated in accordance with the published rules.<\/p>\n<p><strong>9.9<\/strong> The Promoter may verify the eligibility of a selected winner before confirming the award.<\/p>\n<p><strong>9.10<\/strong> If a selected entry is found to be invalid or ineligible, the Promoter may select another winner using the published draw procedure.<\/p>\n<h2>10. Prizes<\/h2>\n<p><strong>10.1<\/strong> The main Prize for each Competition will be described on the relevant Competition page, including its nature and any significant conditions affecting its award, delivery or use.<\/p>\n<p><strong>10.2<\/strong> The Promoter will award the advertised Prize or, if it becomes genuinely unavailable for reasons outside the Promoter&#8217;s reasonable control, a reasonable equivalent of the same nature and value.<\/p>\n<p><strong>10.3<\/strong> Subject to eligibility verification and the winner providing information reasonably required for delivery or transfer, the Prize will normally be delivered, transferred or paid within 30 days after the winner validly claims it, unless the applicable Competition rules clearly specify another lawful timetable.<\/p>\n<p><strong>10.4<\/strong> Any cash alternative must be expressly stated on the relevant Competition page.<\/p>\n<p><strong>10.5<\/strong> Unless otherwise stated, Prizes are non-transferable.<\/p>\n<p><strong>10.6<\/strong> Where a Prize is a vehicle, unless the Competition page expressly states otherwise:<\/p>\n<p>(a) Vehicle insurance is not included.<\/p>\n<p>(b) The winner is responsible for obtaining appropriate insurance before using the vehicle.<\/p>\n<p>(c) The winner is responsible for applicable vehicle taxation and ongoing ownership and operating costs.<\/p>\n<p>(d) The winner must hold any licence legally required to operate the vehicle.<\/p>\n<p><strong>10.7<\/strong> Any estimated retail value is provided in good faith and may change due to market conditions.<\/p>\n<p><strong>10.8<\/strong> Any personal tax liability arising from receipt of a Prize is the responsibility of the winner, except where the Promoter expressly agrees otherwise or applicable law requires a different arrangement.<\/p>\n<p><strong>10.9<\/strong> The Promoter will not substitute a Prize with an item of materially lower value merely because fewer paid entries were received than anticipated.<\/p>\n<p><strong>10.10<\/strong> Any restrictions or significant conditions affecting the use or enjoyment of a Prize will be disclosed on the relevant Competition page before entry.<\/p>\n<h2>11. Winner Notification and Claims<\/h2>\n<p><strong>11.1<\/strong> Winners will be contacted using the contact details provided to the Promoter as soon as reasonably practicable after the draw.<\/p>\n<p><strong>11.2<\/strong> The Promoter may require reasonable verification of the winner&#8217;s identity, age, residence and eligibility before releasing a Prize.<\/p>\n<p><strong>11.3<\/strong> Winners must claim their Prize personally unless the Promoter expressly agrees otherwise.<\/p>\n<p><strong>11.4<\/strong> The applicable claim procedure and any claim deadline will be communicated to the winner and, where material, stated in the published Competition rules.<\/p>\n<p><strong>11.5<\/strong> The Promoter will make reasonable efforts to contact a selected winner.<\/p>\n<p><strong>11.6<\/strong> If a winner cannot be contacted after reasonable attempts, fails to claim within the published claim period or is determined to be ineligible, the Promoter may select another Eligible Entry where the published Competition rules permit this.<\/p>\n<p><strong>11.7<\/strong> No fee will be charged merely to claim a Prize.<\/p>\n<p><strong>11.8<\/strong> The Promoter will not require a winner to disclose online banking passwords or other confidential banking credentials to release a Prize.<\/p>\n<p><strong>11.9<\/strong> The Promoter may request information reasonably necessary to transfer a cash Prize or arrange delivery of a physical Prize.<\/p>\n<p><strong>11.10<\/strong> Confirmation that a claim has been accepted does not necessarily mean that the Prize has already been delivered, transferred or paid.<\/p>\n<h2>12. Winner Information and Publicity<\/h2>\n<p><strong>12.1<\/strong> The Promoter must be able to demonstrate that valid Prize awards have taken place.<\/p>\n<p><strong>12.2<\/strong> In accordance with applicable promotional marketing rules, the Promoter may publish or make available limited information identifying a major Prize winner, normally including the winner&#8217;s surname and county, where appropriate.<\/p>\n<p><strong>12.3<\/strong> Entrants will be informed before entering that limited winner information may be published or made available for the purpose of demonstrating that a valid award has taken place.<\/p>\n<p><strong>12.4<\/strong> Winners may contact the Promoter to:<\/p>\n<p>(a) Object to publication of their information.<\/p>\n<p>(b) Request that the amount of information published be reduced.<\/p>\n<p><strong>12.5<\/strong> Where a winner objects or requests reduced disclosure, the Promoter will consider and apply the request in accordance with applicable law and promotional marketing rules.<\/p>\n<p><strong>12.6<\/strong> Where required, the Promoter may still provide relevant information to the Advertising Standards Authority or another competent regulatory authority.<\/p>\n<p><strong>12.7<\/strong> Participation in promotional photography, videos, interviews, testimonials or other publicity is not compulsory unless separately agreed.<\/p>\n<p><strong>12.8<\/strong> Refusal to participate in optional promotional activities will not affect a winner&#8217;s entitlement to receive a validly awarded Prize.<\/p>\n<h2>13. Refunds and Cancellations<\/h2>\n<p><strong>13.1<\/strong> Subject to statutory rights and these Terms, confirmed Competition entries are generally non-refundable once allocated.<\/p>\n<p><strong>13.2<\/strong> Refunds may be issued where:<\/p>\n<p>(a) Required by applicable law.<\/p>\n<p>(b) A payment has genuinely been duplicated.<\/p>\n<p>(c) The Promoter cancels a Competition and a refund is the appropriate remedy.<\/p>\n<p>(d) A technical or administrative error has resulted in an invalid or improperly processed transaction.<\/p>\n<p>(e) The Promoter otherwise determines that a refund is appropriate.<\/p>\n<p><strong>13.3<\/strong> Where a confirmed order is fully refunded or cancelled, the corresponding entries may be removed from the Competition&#8217;s eligible entry records.<\/p>\n<p><strong>13.4<\/strong> Refunds will normally be made to the original payment method where reasonably possible.<\/p>\n<p><strong>13.5<\/strong> Refund requests may be subject to reasonable verification to prevent fraud or payment abuse.<\/p>\n<p><strong>13.6<\/strong> Nothing in these Terms limits or excludes any mandatory statutory consumer rights.<\/p>\n<h2>14. Fraud, Abuse and Prohibited Conduct<\/h2>\n<p><strong>14.1<\/strong> The Promoter may investigate entries where it reasonably suspects:<\/p>\n<p>(a) Fraud.<\/p>\n<p>(b) Payment manipulation.<\/p>\n<p>(c) Chargeback abuse.<\/p>\n<p>(d) Multiple-account abuse.<\/p>\n<p>(e) Automated entries or bots.<\/p>\n<p>(f) Interference with the Website.<\/p>\n<p>(g) Manipulation of Competition systems or winner-selection procedures.<\/p>\n<p>(h) A material breach of these Terms.<\/p>\n<p><strong>14.2<\/strong> Where reasonably justified, the Promoter may invalidate affected entries, suspend an account or withhold a Prize pending investigation.<\/p>\n<p><strong>14.3<\/strong> Any decision to withhold a Prize must be connected to a qualifying requirement clearly stated in these Terms or the relevant Competition rules.<\/p>\n<p><strong>14.4<\/strong> The Promoter will take reasonable steps to investigate suspected abuse fairly and maintain appropriate records of material decisions.<\/p>\n<p><strong>14.5<\/strong> Where fraudulent or unlawful conduct is reasonably suspected, the Promoter may report relevant information to the appropriate authorities in accordance with applicable law.<\/p>\n<h2>15. Technical Problems<\/h2>\n<p><strong>15.1<\/strong> The Promoter is not responsible for entries that fail solely because of circumstances outside its reasonable control, such as telecommunications failures or internet connectivity problems, subject to applicable law.<\/p>\n<p><strong>15.2<\/strong> Where a technical error affects entry allocation, winner selection or pricing, the Promoter may take reasonable corrective action to restore the position that should have existed.<\/p>\n<p><strong>15.3<\/strong> The Promoter will not knowingly exploit a technical error to disadvantage Entrants.<\/p>\n<p><strong>15.4<\/strong> A manifest duplicate allocation or system error does not create an entitlement to multiple Prizes where only one was legitimately due.<\/p>\n<p><strong>15.5<\/strong> Where a technical problem materially affects the integrity of a Competition, the Promoter may suspend the affected process while investigating and resolving the issue.<\/p>\n<p><strong>15.6<\/strong> Any corrective action will be taken fairly, with regard to the published Competition rules and the legitimate interests of affected Entrants.<\/p>\n<h2>16. Data Protection<\/h2>\n<p><strong>16.1<\/strong> Personal information is processed in accordance with the Golden Prize Club Privacy Policy displayed on the Website and applicable UK data protection legislation.<\/p>\n<p><strong>16.2<\/strong> Personal information may be used where reasonably necessary for:<\/p>\n<p>(a) Administering Competitions.<\/p>\n<p>(b) Processing entries and payments.<\/p>\n<p>(c) Verifying eligibility.<\/p>\n<p>(d) Contacting winners.<\/p>\n<p>(e) Administering Prize claims and fulfilment.<\/p>\n<p>(f) Preventing fraud and misuse.<\/p>\n<p>(g) Meeting legal, regulatory, tax and accounting obligations.<\/p>\n<p><strong>16.3<\/strong> Financial, administrative and audit records relating to Competitions and Prizes may need to be retained after a Competition has ended.<\/p>\n<p><strong>16.4<\/strong> Personal information will be retained in accordance with the retention periods and lawful purposes described in our Privacy Policy.<\/p>\n<p><strong>16.5<\/strong> Winner information may be published or made available only as described in these Terms and in accordance with applicable legal requirements.<\/p>\n<p><strong>16.6<\/strong> Entrants may exercise their applicable data protection rights by contacting the Promoter using the contact details provided in these Terms or the Privacy Policy.<\/p>\n<h2>17. Changes, Suspension and Cancellation<\/h2>\n<p><strong>17.1<\/strong> The Promoter may update these general Terms from time to time.<\/p>\n<p><strong>17.2<\/strong> Material changes will not ordinarily be applied retrospectively to disadvantage Entrants who entered under earlier Terms.<\/p>\n<p><strong>17.3<\/strong> A Competition may be suspended, cancelled or amended where reasonably necessary because of circumstances beyond the Promoter&#8217;s reasonable control, legal requirements, fraud, system integrity concerns or other serious operational circumstances.<\/p>\n<p><strong>17.4<\/strong> Where material changes affect existing Entrants, the Promoter will take reasonable steps to communicate those changes and act fairly.<\/p>\n<p><strong>17.5<\/strong> Changes to a Competition&#8217;s Closing Date, Prize, entry conditions or winner-selection procedure will not be made merely to improve the Promoter&#8217;s commercial return.<\/p>\n<p><strong>17.6<\/strong> Where a Competition is cancelled, the Promoter will determine and communicate the appropriate treatment of confirmed entries and any applicable refunds, subject to statutory rights and published Competition rules.<\/p>\n<h2>18. Limitation of Liability<\/h2>\n<p><strong>18.1<\/strong> Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:<\/p>\n<p>(a) Death or personal injury caused by negligence.<\/p>\n<p>(b) Fraud or fraudulent misrepresentation.<\/p>\n<p>(c) Any other liability that cannot lawfully be excluded or restricted.<\/p>\n<p><strong>18.2<\/strong> Subject to clause 18.1, the Promoter is not responsible for indirect or unforeseeable loss caused by circumstances outside its reasonable control.<\/p>\n<p><strong>18.3<\/strong> Nothing in these Terms affects an Entrant&#8217;s statutory consumer rights.<\/p>\n<p><strong>18.4<\/strong> Any limitation or exclusion of liability contained in these Terms will apply only to the extent permitted by applicable law.<\/p>\n<h2>19. Social Media<\/h2>\n<p><strong>19.1<\/strong> Unless expressly stated otherwise, Competitions are not sponsored, endorsed, administered by or associated with Facebook, Instagram, TikTok, X, YouTube or other third-party social media platforms.<\/p>\n<p><strong>19.2<\/strong> Entrants release those platforms from responsibility in relation to the relevant Competition to the extent permitted by law.<\/p>\n<p><strong>19.3<\/strong> Participation in a Competition does not create any contractual relationship between an Entrant and a third-party social media platform in relation to the operation or fulfilment of that Competition.<\/p>\n<h2>20. Complaints and Alternative Dispute Resolution<\/h2>\n<p><strong>20.1<\/strong> If you have a complaint about a Competition, an entry, a Prize or the operation of the Website, please contact:<\/p>\n<p><a href=\"mailto:help@goldenprizeclub.co.uk\">help@goldenprizeclub.co.uk<\/a><\/p>\n<p><strong>20.2<\/strong> Your complaint should include, where applicable:<\/p>\n<p>(a) Your full name and contact email address.<\/p>\n<p>(b) The name of the relevant Competition.<\/p>\n<p>(c) Any relevant order, entry or ticket number.<\/p>\n<p>(d) A clear description of the complaint.<\/p>\n<p>(e) Copies of any documents or other information on which you rely.<\/p>\n<p><strong>20.3<\/strong> We will normally acknowledge a complaint within five working days.<\/p>\n<p><strong>20.4<\/strong> We will investigate complaints fairly and aim to provide a substantive response within 20 working days.<\/p>\n<p><strong>20.5<\/strong> If additional time is required because a complaint is complex or further information is needed, we will explain the reason for the delay and provide an expected response date.<\/p>\n<p><strong>20.6<\/strong> If you are dissatisfied with our response, you may request an internal review.<\/p>\n<p><strong>20.7<\/strong> Where reasonably practicable, the internal review will be conducted by someone who was not principally responsible for the original decision.<\/p>\n<p><strong>20.8<\/strong> Following the internal review, we will provide our final response explaining our decision and any proposed action.<\/p>\n<p><strong>20.9<\/strong> If your complaint remains unresolved after our internal complaints procedure has been exhausted, our final response will:<\/p>\n<p>(a) Identify any approved alternative dispute resolution entity competent to deal with the complaint, where applicable.<\/p>\n<p>(b) State whether we are obliged or prepared to participate in a dispute resolution procedure operated by that entity.<\/p>\n<p><strong>20.10<\/strong> Where we agree or are required to participate in alternative dispute resolution, we will provide the relevant entity&#8217;s name, website address and information about how to refer the complaint.<\/p>\n<p><strong>20.11<\/strong> Nothing in this section prevents you from seeking independent legal advice, exercising any statutory consumer right, referring an appropriate matter to a competent regulator or bringing proceedings before a court with jurisdiction.<\/p>\n<h2>21. Governing Law and Jurisdiction<\/h2>\n<p><strong>21.1<\/strong> These Terms and any dispute arising from them are governed by the laws of England and Wales.<\/p>\n<p><strong>21.2<\/strong> Subject to any mandatory consumer protections and jurisdictional rights, disputes concerning these Terms, a Competition or a Prize will be subject to the jurisdiction of the courts of England and Wales.<\/p>\n<p><strong>21.3<\/strong> If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory protections applicable in your place of residence.<\/p>\n<p><strong>21.4<\/strong> Nothing in these Terms prevents a consumer from exercising any legal right that cannot lawfully be excluded.<\/p>\n<p><strong>Golden Prize Digital Ltd<\/strong><br \/>\nTrading as Golden Prize Club<br \/>\nCompany Registration No. 16968323<br \/>\n124 City Road, London, EC1V 2NX, United Kingdom<br \/>\nWebsite: <a href=\"https:\/\/goldenprizeclub.co.uk\/\">https:\/\/goldenprizeclub.co.uk<\/a><br \/>\nEmail: <a href=\"mailto:help@goldenprizeclub.co.uk\">help@goldenprizeclub.co.uk<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"TERMS &amp; CONDITIONS Last updated: 8 October 2026 1. 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